ArcGIS product life cycle changes

As expected with release of ArcGIS 10 there is a shift of support levels. ArcGIS 9.3.1 and 9.3 are now in extended support. Extended support includes:

• Phone support
• Email/Fax
• Online Support Center
• Patches / Hot Fixes
• No certification

ArcGIS 9.2 is now in Mature Support and this means that fixes and patches will not be developed for this version.

Here is a summary of current status of support for Desktop products.

For ArcGIS Server, ArcIMS and Image Server the same applies - 9.3.1 and 9.3 are in Extended support.

ArcPad 7.1.1 and 7 have also moved to Extended support.

For details of other product visit Product Life Cycles page.