Friday, July 9, 2010

ArcGIS product life cycle changes

As expected with release of ArcGIS 10 there is a shift of support levels. ArcGIS 9.3.1 and 9.3 are now in extended support. Extended support includes:

  • Phone support
  • Email/Fax
  • Online Support Center
  • Patches / Hot Fixes
  • No certification

ArcGIS 9.2 is now in Mature Support and this means that fixes and patches will not be developed for this version.

Here is a summary of current status of support for Desktop products.

For ArcGIS Server, ArcIMS and Image Server the same applies - 9.3.1 and 9.3 are in Extended support.

ArcPad 7.1.1 and 7 have also moved to Extended support.

For details of other product visit Product Life Cycles page.

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